Hungry Jack’s Complaints: How to Contact & Get a Refund
Wrong order, cold chips, a missing burger, a charge with no food, or a bad experience at the drive-thru: whatever went wrong, there’s a clear way to make a complaint to Hungry Jack’s and get it sorted.
This guide covers every official way to contact Hungry Jack’s, what to include so your complaint gets resolved quickly, how app and Uber Eats complaints work, your rights under Australian Consumer Law, and where to go if Hungry Jack’s doesn’t fix it.
Hungry Jack’s complaint contacts at a glance
| Method | Details | Best for |
|---|---|---|
| Speak to the manager | Ask for the restaurant manager while you’re still there | Wrong or missing items, quality issues, anything you can fix on the spot |
| Phone | 1300 852 326 | Urgent or detailed complaints |
| [email protected] | In-store, pick-up and drive-thru issues | |
| Online feedback form | Linked from hungryjacks.com.au/feedback | Any complaint, compliment or feedback |
| Uber Eats | help.uber.com/ubereats, or the Uber Eats app | Delivery orders |
| Post | Level 6, 100 William St, Woolloomooloo NSW 2011 | Formal written complaints |
Response time: Hungry Jack’s says it aims to resolve complaints “usually within 48hrs”. If a complaint needs to be escalated, it may take 72 hours.
Step 1: Speak to the manager first, if you can
Hungry Jack’s itself recommends speaking to a manager during your visit. This is usually the fastest fix.
- Wrong or missing item: they can usually replace it straight away.
- Cold or poorly made food: most managers will remake it.
- Overcharged: they can check the receipt and refund the difference.
Tip: check your order before you drive away from the drive-thru window. It’s much easier to fix a missing burger in the car park than once you get home.
Step 2: Contact Hungry Jack’s Customer Service
If you’ve already left, or the restaurant didn’t fix the problem, contact Hungry Jack’s directly.
Phone: 1300 852 326
Calling is best if your complaint is urgent, or easier to explain by talking it through.
Email: [email protected]
Hungry Jack’s lists this email for in-store, pick-up and drive-thru enquiries. Email is great because you can attach photos of the food and receipt.
Online feedback form
Go to hungryjacks.com.au/feedback and follow the link to the feedback form. You can use it to make a complaint, give a compliment or provide general feedback.
Social media
Hungry Jack’s is on Facebook, Instagram, X/Twitter and YouTube (HungryJacksAU / @hungryjacksau). Social media is good for getting attention, but for refunds and personal details, use the phone, email or form.
What to include in your Hungry Jack’s complaint
Including these details will get your complaint resolved much faster:
- Restaurant location: the suburb or store name, such as “Hungry Jack’s Penrith”
- Date and time of your visit or order
- How you ordered: counter, kiosk, drive-thru, Hungry Jack’s app or Uber Eats
- Order number or receipt: photograph your receipt or app confirmation
- What went wrong: keep it short and specific
- Photos: of the food, the packaging, or any foreign object
- What you’d like: a refund, a replacement, a voucher, or simply to let them know
- Your contact details: name, phone and email
Sample complaint message
Hi, I ordered a Whopper Cheese medium meal at the Hungry Jack’s [store name] drive-thru on [date] at about [time]. When I got home, the burger was missing from the bag. I’ve attached a photo of my receipt (order number [number]). Could you please arrange a refund or replacement for the missing burger? You can reach me on [phone/email]. Thank you.
Common Hungry Jack’s complaints and what to do
| Problem | What to do |
|---|---|
| Wrong or missing item | Tell staff straight away. If you’ve left, email or call with your receipt |
| Cold food or poor quality | Ask the manager for a remake, or report it with a photo |
| Overcharged / wrong price | Show your receipt to the manager, or email customer service |
| Voucher not accepted | Check it’s valid for your state, date and time, then ask the manager. See Hungry Jack’s vouchers for the rules |
| App deal didn’t apply | Screenshot the deal and your order, then contact customer service |
| Shake & Win prize expired | Prizes expire 30 minutes after you accept them, so check the time first. If the app glitched, contact customer service with screenshots |
| Charged in the app but no order | Screenshot the payment and order screens, then contact customer service. If it isn’t fixed, contact your bank or PayPal |
| Long wait / slow service | Mention the time and store when you give feedback |
| Rude staff | Note the time, store and what happened, then report it by phone, email or the form |
| Foreign object in food | Keep the item and the food, take photos, and report it straight away (see below) |
| Allergic reaction | Get medical help first, then report it to Hungry Jack’s with details |
| Uber Eats order wrong or late | Report it through the Uber Eats app or help.uber.com/ubereats |
Hungry Jack’s app complaints
App problems are among the most common complaints. They include:
- the app crashing
- payment failures, especially with PayPal
- missing order numbers
- deals not applying
- Shake & Win freezing
What to do:
- Take screenshots straight away of the error, the payment and the order.
- If you’re at the store, show the staff. They can often fix it on the spot.
- If not, contact customer service by phone, email or the feedback form with your screenshots.
- If you were charged and the refund hasn’t arrived after a few days, contact your bank or PayPal.
See our Hungry Jack’s app guide for troubleshooting tips.
Hungry Jack’s delivery complaints (Uber Eats)
Hungry Jack’s delivery is handled by Uber Eats. For problems with delivery orders, such as late delivery, missing items, wrong food or a driver issue:
- Report it in the Uber Eats app: go to your order and choose “Help with order”.
- You can also visit help.uber.com/ubereats.
Uber Eats handles refunds for delivery orders, so complain through Uber Eats first. If the food itself was a quality or safety problem, you can also let Hungry Jack’s know.
Your rights: refunds under Australian Consumer Law
Under the Australian Consumer Law, food and drinks you buy must be of acceptable quality and match what you ordered. If they aren’t, you’re generally entitled to a remedy, such as a refund or replacement.
You’re likely entitled to a remedy if:
- you were given the wrong item or charged for something you didn’t get
- the food was unsafe, spoiled or contaminated
- you were overcharged
You’re not usually entitled to a refund just because you changed your mind or didn’t like the taste. Many restaurants will still help if you ask politely.
Food safety complaints (foreign objects or food poisoning)
If you find a foreign object in your food, or think you got sick from your food:
- Get medical help first if you or someone else is unwell.
- Keep the evidence: the food, the object, the packaging and your receipt. Store food in the fridge if you can.
- Take clear photos.
- Report it to Hungry Jack’s by phone or email straight away.
- Report it to your state or territory food safety authority, such as the NSW Food Authority or your local council’s environmental health team. They can investigate food safety concerns.
What if Hungry Jack’s doesn’t fix your complaint?
If you’ve given Hungry Jack’s time to respond, around 72 hours for escalated complaints, and it’s still not resolved:
- Follow up by phone or email and quote any reference number you were given.
- Escalate in writing to Hungry Jack’s head office: Level 6, 100 William St, Woolloomooloo NSW 2011.
- Contact your state or territory consumer protection agency, such as NSW Fair Trading or Consumer Affairs Victoria, for help with refunds and consumer rights.
- For payment disputes, ask your bank or PayPal about a chargeback.
- For food safety issues, contact your state food authority.
Hungry Jack’s office addresses
| Office | Address |
|---|---|
| Head office (NSW) | Level 6, 100 William St, Woolloomooloo NSW 2011 |
| South Australia | 86 Richmond Rd, Keswick SA 5035 |
| Victoria | PO Box 342, Flinders Lane, Melbourne VIC 8009 |
| Queensland | Unit 9, 441 Nudgee Road, Hendra QLD 4011 |
| Western Australia | Suite 1, 46 Gwendoline Drive, Beldon WA 6027 |
Tips for getting your complaint resolved
- Act quickly. Complain the same day if you can.
- Keep your receipt or order confirmation.
- Stay calm and specific. Clear, polite complaints get resolved faster.
- Take photos of the food or the problem.
- Say what outcome you want, whether that’s a refund, a replacement or a voucher.
- Note the reference number if you call.
- Use the right channel. Use Uber Eats for delivery, and Hungry Jack’s for in-store, drive-thru and app pickup.
Complaints from Hungry Jack’s employees
If you work at Hungry Jack’s and have a problem with your pay, hours or working conditions:
- talk to your restaurant manager first
- then escalate to Hungry Jack’s HR, or your area or franchise management
- for pay or award issues, contact the Fair Work Ombudsman on 13 13 94
You can read more about pay rates and conditions in our guide to Hungry Jack’s jobs.
Frequently asked questions
How do I make a complaint to Hungry Jack’s?
Speak to the manager in store, call 1300 852 326, email [email protected], or use the online feedback form at hungryjacks.com.au/feedback.
What is the Hungry Jack’s customer service number?
1300 852 326.
What is the Hungry Jack’s complaint email?
[email protected], for in-store, pick-up and drive-thru issues.
How long does Hungry Jack’s take to respond to complaints?
Usually within 48 hours. Escalated complaints may take up to 72 hours.
How do I get a refund from Hungry Jack’s?
Ask the manager in store, or contact customer service with your receipt and photos. For Uber Eats orders, request a refund through the Uber Eats app.
How do I complain about a Hungry Jack’s Uber Eats order?
Go to your order in the Uber Eats app and choose “Help with order”, or visit help.uber.com/ubereats.
Where is Hungry Jack’s head office?
Level 6, 100 William St, Woolloomooloo NSW 2011.
Can I complain about Hungry Jack’s on social media?
Yes, but for refunds and personal issues, use the phone, email or feedback form so you don’t share personal details publicly.
Final thoughts
Most Hungry Jack’s complaints are fixed fastest by speaking to the manager straight away. If you’ve already left, email customer service with your receipt and photos, or call 1300 852 326. Use Uber Eats for delivery problems, keep your evidence, and know your rights under Australian Consumer Law.
If you’re planning your next visit, check the full Hungry Jack’s menu with prices and calories.